Policies and Procedures
Please use the Shopping Cart to place all orders.
We reserve the right to limit the quantities ordered of individual items.
Our preferred payment method is PAYPAL which offers both our customers and our company secured credit card processing. PayPal allows the use of your credit card with confidentiality and security. More information is available at http://www.paypal.com - Please follow the PAYPAL prompts, after making your selections, to complete your transaction.
US SHIPPING AND HANDLING
Shipping and Handling is assessed based on actual product weight and destination. Shipping will be assessed in Shopping Cart as order is finalized.
We use USPS Priority mail as our preferred shipping vendor due to its cost efficiency tracking and insurance and prompt delivery time (3 - 7 business days), but please allow up to 10 business days for delivery.
Please contact us vie email at email@example.com to place an order and make payment arrangements. We will need your name and complete mailing/delivery address to process an order. We will process your order manually. Our Shopping Cart is currently exclusive to orders within the United States. International orders will be required to pay via PAYPAL. International orders are generally shipped at actual cost plus fees and $3.00 US to cover extra documentation and processing time, we are required to deliver International orders directly to the post office. Customs document will reflect actual value of purchase. It is illegal to use any other value. PLEASE NOTE: International Shipments are shipped at BUYERS RISK. We are not able to offer insurance or tracking. Once the item it out of the US Postal Service control we have no tools to monitor the package or its handling and therefore can not accept responsibility. Please be aware of this when placing International Orders/order shipped outside of the United States.
All applicable taxes will be calculated through the shopping cart and follow the guidelines for your state and location. Please understand, we do not control these amounts and are required to collect them by law.
ALL SALES ARE FINAL
Damaged merchandise will be assessed on a case-by-case basis. If there is a problem with your order, please email us. We strive to be fair to all of our customers. We are not responsible for Manufacturer defects or issues. Order issues need to be addressed immediately - We will not address order issues greater than 30 days old, this includes pre-orders. Authorized returns are valid for 7 days once Return Authorization (RA number) is given - we will not accept delayed returns. Our policies are in place to protect all of our customers - we appreciate your understanding.
We review our pricing frequently. We strive to beat most online retailers to the best of our ability. We also strive to maintain a fair shipping and handling charge for our customers. We do our best to watch other online vendors and adjust accordingly.
We have worked through many varieties of pre-order formats over the years. Due to cancellations and failures to pay, we have opted to utilize a pre-payment method. This secures the items immediately for the buyer and eliminates additional contact and processing on the back end. We have found that most customers want their orders shipped as quickly as possible ? this process helps to expedite that. The elimination of additional processing on the backside also helps us to continue our policy of keeping pricing as low as possible.
All pre-orders include postage in their final price. Please keep that in mind when comparing our prices to other sites. This will allow us to ship items purchased with a pre-order without having to wait for the item to be stocked. Pre-orders will generally hit the site a few weeks before product arrives, and will always be for full sets. Once pre-orders are fulfilled and the site is updated, all items will shift to individual sales.
We have a rather extensive wholesale offering. If you are interested in purchasing wholesale from us, please create a user ID on our site and then contact us at firstname.lastname@example.org with that ID. We will provide information at that time.